At CoineBank, customer satisfaction is important to us. However, due to the nature of digital assets and financial services, certain transactions are non-refundable. Please review our policy carefully before using our services.
The following transactions are non-refundable:
Cryptocurrency deposits
Dashboard balance top-ups
Virtual card top-ups
Card issuance fees
Withdrawals to external wallets or bank accounts
Once these actions are processed on the blockchain or by third-party services, they cannot be reversed or refunded.
If you believe you’ve been incorrectly charged or made an error during a transaction:
Contact us within 24 hours of the transaction
Provide full details including transaction ID, screenshots, and a description of the issue
We will investigate the issue and respond within 3–5 business days
Refunds, if applicable, are issued at our discretion and may be subject to processing fees or verification requirements.
If you suspect unauthorized activity on your account:
Contact our support team immediately
We may temporarily suspend your account and investigate
Refunds or recovery of funds will depend on the outcome of the investigation and applicable law
In rare cases of service errors or downtime caused by CoineBank:
We may offer credits or partial refunds depending on the situation
These are handled on a case-by-case basis and are not guaranteed
For refund inquiries, please reach out to our support team at:
📧 Contact Us